FAQ

 

 

1. Must I be at home when your team arrives?

It is up to you whether you are home when we arrive, but it is not necessary for you to there. Some customers give our staff a key, which is secured in our offices when not being used. An option we do not endorse is leaving a key hidden outside your home for our staff. We charge a lockout fee of $50 if we arrive but are unable to enter your home. Please remember to disarm your alarm system when we are scheduled to be in your home.

 

2. What time should I expect the maid service to arrive?

We typically work from Monday to Friday (7:00 a.m. to 8:00 p.m.). While we do not give a specific time that we will arrive, we try to respect your requested times as much as possible. Same Day Service , Saturday and Sunday Service are available to our customers upon request and at a premium rate.

 

3. How much will it cost to clean my home?

Each home and client is unique, so call us at (352)593-3911 for a free customized quote.

 

4. What form of payment do you accept?

We accept Visa, Master Card, Discover, American Express, Personal Checks, Venmo and Cash. Your payment is due in full on the day of service.

 

5. Should I do anything prior to my scheduled cleaning service?

While it is not necessary for you to do anything prior to your appointment, you can ensure the best results possible by gathering up stray household items, toys and clothing. By doing so, our team can concentrate on actual cleaning rather than picking up.

 

6. Are you comfortable cleaning with pets in my home?

Pet lovers have a hard time finding the right cleaning firm, because some companies have strict policies in place regarding pets. We are committed to being a pet-friendly company. Our only request is that your furry friends are contained in an area safe for them.

 

7. Do you provide supplies and equipment or do I?

If you prefer we can use your supplies, but typically we provide our own supplies and equipment. If you would rather provide your own items, we use: paper towels, sponges, a mop, broom, vacuum cleaner and trash bags. Products we use include Tilex, Fabuloso, Soft Scrub, Windex, Wood Floor Cleaner, Easy Off and Clorox Cleaner. For those who prefer our Green Cleaning option, we use the Clorox Green Works line.

 

8. How does our business relationship work and do you offer any guarantees?

Peachy Clean Cleaning Services does not require you to sign a contract for any specified number of cleanings because we know that we must earn your trust and appreciation with each visit. We rely on your honest evaluation of our services and open communication to let us know how we can better serve you. Please feel free to call our office at any time to discuss your cleaning needs. We recognize that we are not always perfect (try though we may!) and sometimes we do make a mistake. Please note that we do offer a guarantee on our work. If you are ever unhappy with a cleaning, please call our offices within 24 hours to notify us of the problem and we will return within 48 business hours to re-clean the areas that were not satisfactory. If you are a recurring customer, you also have the option of asking for a credit against your next cleaning. We are committed to providing the highest level of customer satisfaction!

 

9. What is A Refer a friend Discount?

You can earn a Referral Discount by telling your family, friends, neighbors and co-workers to hire Peachy Clean Cleaning Service! When they do and inform us that you referred them, we will mail you a coupon for $25 Off any of your upcoming house cleaning services! Refer a friend coupons can be used one per service.

 

10. What is the Realtor Referral Program?

Peachy Clean rewards Realtors for there referrals! If your a realtor provide us with your information so that we know to whom and where to send you a check. When customers mention you referred them, we will send you a monthly check for 15% of the pre-tax invoice for the first time service of all customers you referred in the previous month.

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11. What if I have to cancel my appointment?
We work hard to provide our employees with a full work schedule every week. Last minute cancellations cause them to miss work and end up with a short paycheck. For this reason we require a 24 hour notice for all cancellations. Failure to call us 24 hours ahead of time will result in a cancellation fee of $50.

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12. Should I tip?
Tipping is a way of saying “Well Done!” While not expected it is greatly appreciated.

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13. How long will it take your team to completely clean my home?

A 3 bedroom / 2 bathroom home typically takes from 1.5 hours to 3 hours to be cleaned. Condition and size of the home dictate actual time.

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14. What will your team not clean?

For sanitary reasons, our teams of maids have been instructed to not clean urine, pet or human feces, vomit, or blood.

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15. Will the same maids clean my house each time?

We strive to send the same employees to your home each time you schedule cleaning time with us. However, on occasion, we may need to dispatch a different team when problems with weather, holidays, sickness, scheduling conflicts and accidents occur.

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16. What are your safety procedures with my keys?

We use a locked box for security and keys are always identified by a number only. The Owner is the only employee authorized to open the box. Your key is given to your cleaner on the scheduled cleaning day and will be returned to the security box when your cleaner turns it in at the end of her shift.

 

17. What will happen if utilities are shut off when the maid service arrives?

This is unfortunately a common occurrence with Move In / Move Out services and results in a $50 fee charged for the time and travel of our team if they arrive and utilities are shut off. For our team to provide cleaning services, utilities must be on. Rescheduling fees may also apply.

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18. What will happen if your team arrives and I have not completely moved out?

An ideal Move Out cleaning occurs when the home is vacant. If you are still moving and our team must work around you, you will be charged an additional $50 fee. You service will not qualify for our 100% Customer Satisfaction Guarantee when this occurs, due to the constraints posed. For the best results possible, please take care to schedule your move-out cleaning after you have actually moved.

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19. What will happen if my regular cleaning day is a major holiday?

We strive to ensure that scheduled cleanings do not fall on major holidays. If yours is scheduled to occur then, an Account Manager will contact you ahead of time to reschedule.

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20. What if something is damaged during a cleaning?

Our staff members take the utmost care in cleaning and have been specially trained to treat the surfaces in your home. However, accidents do occasionally occur. If an item is damaged, a note will be left to inform you of the occurrence and our office manager will call you to make arrangements for repair, replacement or compensation for the article. Lemon Blossom Cleaning Services will make every attempt to either repair or replace the item at our discretion.  If necessary, an insurance claim will be filed to reimburse you.

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21. How may Cleaners do you send?

We always send the right amount of maids to get the job done well. Most of our jobs will take a half day. For example for a 3 bedroom apartment we may send 2 maids but for a 3 bedroom single family home we may send 2 or 3 maids.

 

22. Do you give estimates over the phone?

Yes we do. It's crucial that there are no hidden costs and that everything is laid out on the table.

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23. What happens during and after I book my cleaning?

Booking a cleaning with us is very simple! It takes less than 60 seconds to book. Just book your appointment HERE!

 

Then within in the next hour, one of our customer happiness members will email you and confirm your appointment. As well as verify house size, get any special requests and ask for any clarifications that may need to be discussed. All of this magic happens during normal business hours. So if you book at 2 am, we will be sure to complete your booking the next business day. 

 

After that you are all set for your appointment.